When Death Occurs
What should I do first when a death occurs?
Call us at 1-254-755-6636, anytime, day or night, to make immediate arrangements. One of our experienced staff members will carefully walk you through the important tasks. Or, you may choose to fill out our At-need form through our secure, online form submission. We will coordinate everything from that point on.
At the time you contact us, we will need some basic information from you, including:
- Full name of the deceased
- Location of the deceased
- Your name, address and phone number
- Your next-of-kin's name address and phone number
- If the deceased had a pre-arrangement plan
What should I do if the death occurs in the middle of the night or on the weekend?
Our Funeral Directors are available 24 hours a day, seven days a week. Simply call us at 1-254-755-6636.
Will someone come right away?
We will be there as soon as you want us there. Your family may wish to spend a short time with the deceased first. We will plan to arrive when the time is right for you.
If a loved one dies out of state, can your funeral home still help?
Yes, we can assist you with out-of-state arrangements, either to transfer the remains to another state or from another state. We will call our representative in other areas of the country on your behalf.
What do I do in the event of a death away from home?
Wherever the death occurs, we can help. Call us immediately, and we will begin making necessary arrangements to have the deceased returned home.* For people who travel frequently, particularly international travelers, you may want to consider a pre-arranged funeral that includes an insurance policy to provide for the return of the deceased, no matter where death occurs.
*Transportation fees may apply. If you choose to have services or visitation in the town where the death has occurred, we can provide assistance in contacting a local funeral home.
When do I discuss the funeral arrangements in greater detail?
We will set an appointment time for you to come to the funeral home to complete the details of the arrangements. We may ask you to bring the following items and information at that time:
- Clothing for the deceased
- The deceased's social security number
- The deceased's birth date, city and sate of birth
- The deceased's parents' names, including mothers maiden name
- Information about the deceased's education
- Marital status of the deceased
- Veteran's discharge papers or Claim Number
- A recent photograph of the deceased
- Pre-arrangement paperwork (if applicable)
- Cemetery lot information (if applicable)
Who will contact my clergy?
We will work with you to discuss arrangements with your clergy, and to decide on a time and place of the funeral or memorial service.
What do I need to know about a death certificate?
The funeral home will assist you in determining the number of copies of the death certificate that you will need and we will order them for you.
If I choose to complete the At-Need/Immediate Arrangement online form, what information will I need to provide?
This easy-to-use form should take only a few minutes to complete and will require basic contact information and your family's funeral preferences. You'll have the option to select services, based on your preferences and the associated costs. View or complete the At-need form now.